Diagnostic repair · not a chatbot
Show me what broke.
Upload a screenshot or a short screen recording. ScreenFix returns numbered repair steps with marked-up frames — for Windows, websites, and stubborn installers.
Create a free account to try a diagnosis, then pay only when you need more credits.
01
Capture the mess
Drop a PNG/JPG/WEBP screenshot or a short MP4/WEBM of the failing screen.
02
We read the pixels
A vision model pulls error text, UI chrome, and OS/app clues. Video is split into key frames.
03
You get numbered clicks
Repair steps come back with boxes drawn on the frames so you know what to press.
Case files
What a diagnosis looks like
Windows · installer
Visual C++ Redistributable setup failed
The installer is colliding with a runtime that is already present; repair it rather than forcing setup.
Open sample result
Chrome · website
This site can’t be reached
Treat this as a path reset to one host: QUIC, DNS cache, then HTTPS-scanning software.
Open sample result
Windows · settings
Where did the display scaling go?
Pick the correct monitor first, then change its Scale dropdown — not the old text-size slider.
Open sample result
Windows · network
Wi‑Fi says connected but nothing loads
Bars mean association, not a working route — fix lease, captive portal, or DNS before reinstalling drivers.
Open sample result
Windows · devices
Printer shows Offline though it is on
Uncheck offline mode, verify the port IP, then restart the spooler — do not reinstall drivers first.
Open sample result
Outlook · email
Outlook blocked this attachment
Treat the block as policy: safer re-send or IT exception — not a local registry hack.
Open sample result
Excel · files
Excel says file is locked by another user
Close other sessions, remove the ~$ lock, then check OneDrive co-authors before forcing a takeover.
Open sample result
Windows · updates
Windows Update stuck at 0% / downloading forever
Unstick BITS and SoftwareDistribution before chasing hardware or a full reinstall.
Open sample result
Edge · browser
New tab opens a search site I did not install
Disable the rogue extension and restore Edge search / new-tab defaults before repairing the browser.
Open sample result
Pricing
Pay per repair, or keep a monthly stack of credits.
Usage is metered. Uploads expire after the diagnosis unless you hit Save. No surprise retainers.
Full pricing- One repair1 diagnosis$7
- Personal10 diagnoses$15/month
- Small business100 diagnoses$79/month
- Support company500 diagnoses$249/month
Safety
We refuse the wrong kind of help.
In scope
Windows errors, website failures, installers, confusing settings, “what do I click next?”
Out of scope
Account takeovers, identity-verification bypasses, dangerous system modifications. Refused without spending a paid credit.
Your uploads
We use the screenshot to write the steps, then delete it unless you save the case. Skip anything with a password or card on screen.